Even though the chance of your luggage being lost or delayed is less than one percent, it still happens. I’ve had my suitcase delayed once, two years ago on my 3-week trip to China. Fortunately, it happened on the way back. Ultimately, my suitcase was returned in three days, everything intact. I was told it was due to a delayed flight (We sat in an airplane four hours due to bad weather).
I couldn’t find a good guide on lost luggage. So I researched on average how long does it take to find lost luggage, how to get reimbursed and some other topics. The conclusion was a bit shocking. It turns out that you’ve basically won the lottery because the odds of you losing your suitcase completely are 1 to 2500!
How Long Does It Take to Find Lost Luggage?
According to a study made by the Association of European Airlines around 85% of lost luggage is found and delivered within two days. However, this number has been decreasing over the years. Now it’s closer to 36 hours. So most likely you’re about to receive your bag in a day or two.
Another research suggested that 47% of lost luggage is due to transfer mishandling. Technically, it’s not even lost, it’s actually delayed. Sometimes when you’re flying connected flights and the layover time is 90 minutes or less, you make it on time, but your luggage doesn’t. If you’re quick about filing your claim and the suitcase is found immediately, you could receive your case in just a few hours.
Unfortunately, there are many other more time-consuming reasons why your luggage could be lost. For instance, the labels could have come off, it may have been sent to a wrong country, maybe even stolen. In these situations, you could be looking at a few days.
Actually, only 7% of the total lost luggage claims result in the luggage being completely lost and never to be found. If that’s the case, the suitcase is considered lost only after 14 or 21 days, depending on your airline carrier. For exact deadlines, you should contact the airline staff.
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What Are the Chances of You Finding Your Lost Luggage?
According to a SITA research published in 2017, pretty high! Although this didn’t calm me very much when my Travelpro suitcase was delayed. I’ve used it really much and have grown pretty close to it. Fortunately, I did receive it back after a few days.
The chances that your luggage is lost or delayed are very slim. In 2016, on average only 5 passengers out of 1000 experienced problems with their luggage and filed lost luggage claims. That’s less than 1%!
But that’s not all. If you’re within the half percent, and your luggage is lost, you have a 93% chance of receiving your suitcase. So in total, this translates that only four out of ten thousand people lose their luggage completely. Even if you would be flying weekly your whole life, you would lose your suitcase completely only once every fifty years.
So don’t worry. Chances of losing your luggage completely are similar to being struck by lightning. (Not mathematically correct, but you get the point).
Even if you’re between the unlucky ones, after 21 days you will most likely get a reimbursement for your lost suitcase and its contents.
How to Increase the Chances of Your Suitcase Being Found
To increase your chances of finding your case, here’s what you should do:
- If you fail to find your luggage on the conveyer belt upon arrival, immediately go to the lost luggage office. It should be somewhere in the baggage claim, just ask the nearby staff. Make sure to do this before leaving the baggage claim.
- When you’re at the desk, don’t be annoying and try to be understanding. The staff deal with this all the time and you being irritating will just make things worse.
- Fill out the lost baggage claim, carefully stating the lost baggage contents and all of its features.
- Be sure to describe your case as best as you can, as this dramatically increases the chances of them finding your luggage. Sometimes the tags could be torn off, so the only way to recognize your case is by its features and contents. Nowadays, their systems are pretty advanced. All found luggage is immediately placed in a database. Their software then sorts through the database and based on your description, locates your suitcase.
- Most likely you will be given instructions on how to check your luggage status online. Make sure to get the responsible departments number, so later you can contact someone if there isn’t any news.
The Worst Airlines That Are Known for Losing Luggage
Although the chances of you losing luggage are pretty slim, some airlines are much more dependent than others when it comes to losing luggage. If you’re checking your bag, hopefully not at Envoy air, as they’re placed last in a list of twelve popular airlines.
LuggageHero compared the statistics of twelve popular airlines. The results were spectacular. It seems that some airlines are more than three times likely to lose your bags than others. Some of the worst airlines that are known for losing luggage include Envoy Air, ExpressJet Airlines and Skywest Airlines. However, you can be pretty confident with the top three on this list: Delta Airlines, Spirit Airlines, and JetBlue.
Out of the 12 airlines, on average Delta Airlines mishandled 1.5 out of every 1000 bags, which is the best result. On the other hand, Envoy Air mishandled over five bags out of every 1000. If you compare these results to the industry average, which is 5.73 out of every 1000 bags, even Envoy Air is better than the industry average.
What’s the takeaway? Out of the twelve popular airlines, all of them lose less luggage than the industry average. If you’re flying with an unpopular airline, your chances are much slimmer. However, out of those twelve airlines, Envoy Air, ExpressJet Airlines, and Skywest Airlines performed the worst.
How to Get Reimbursed and Compensated If You’ve Lost Your Luggage
If your checked luggage is delayed, lost or damaged you have the legal right to get a reimbursement for your damages.
First of all, if you haven’t received your luggage, don’t leave the airport before contacting the airport staff first and filing a claim for lost luggage. The official name of the report is the Property Irregularity Report. Make sure to fill it out fully, carefully stating all of the contents in your bag. When finished, make sure to get a copy as well as your baggage tag number.
After filing the claim, ask for an overnight kit. It’s basically a kit filled with most essentials, like a toothbrush, t-shirt and so on. Most airlines offer these if your luggage is lost.
Next, ask if the airline offers any reimbursements for the costs of necessary essentials. If that’s the case, make sure to ask what’s the maximum that you can spend. After a while, the airline will refund you the total amount that you can spend. However, be sure to do this in a written format by writing an official complaint about reimbursements for additional expenses due to lost luggage.
Optionally, if you have a credit card with insurance, call up your bank. Most banks offer some kind of insurance for lost and delayed baggage to their clients with credit cards.
If your luggage still isn’t found after 21 days, it’s officially declared lost. In this case, you can get a reimbursement of up to 3500$, depending on your destination country. Be sure to fill out the realistic prices of your items, more info about getting compensation in this post.
The Compensation for Delayed Luggage
If your luggage was delayed or lost, you could get compensated for your losses. Just make sure to file the claim in:
- Damaged luggage: 7 days;
- Missing or damaged contents: 7 days;
- Delayed or lost luggage: 21 days.
The amount of compensation depends on your destination:
- If you’re flying to Europe, flying from Europe or within Europe, in case of delayed luggage you can get compensation of up to 1300 EUR;
- If you’re flying domestic, you can get compensation for delayed luggage of up to 3500$.
Some other tips:
- Expect to receive much less than the maximum reimbursement. Airlines usually know the average value of each case and are hesitant to pay more;
- You will get compensated only if you have receipts. Even if you had a five-year-old camera in there, you still need the receipt to get the reimbursement. (Although some airlines don’t ask this for smaller, regular items);
- Even if you have a receipt, airlines won’t compensate for the full value. Rather, they value everything as used. For instance, if you bought a suit for 300$ two days ago, you would get back around 150$;
- Airlines won’t reimburse for anything valuable, fragile or perishable.
Forgot Your Luggage at the Airport? Here’s What You Should Do
When you’re flying a connected flight, that’s booked separately; you have to take your bag upon arrival and check it in once again for the second flight. If that was the case, or you just forgot your luggage at the airport, here’s what you should do.
First of all, you should immediately contact the airport where you lost it. If you’ve forgotten to pick it up at the conveyer belt, you are likely to receive it back.
Most commonly your baggage will be shipped to you via FedEx or a similar carrier. Sometimes they charge you a bill for transportation costs, however, some airlines deliver it for free. The trick is to contact the airport staff immediately, otherwise, your luggage could be labeled as unclaimed luggage. Unfortunately, in this case, you’re not getting your suitcase back.
Airline Statistics About Lost Luggage
According to a SITA study published in 2017, around 5.73 bags were lost out of every 1000 passengers in 2016. This percentage has been decreasing yearly, with it being 18.88 bags out of every 1000 passengers in 2007. That’s nearly a 70% drop in lost luggage in the last nine years.
How much does this correlate in dollars? Since 2007 the total passenger count has increased by a third, yet lost luggage has decreased by half. This resulted in savings of $2billion for the luggage industry.
SITA has stated that this decrease in lost luggage is mostly due to new technologies and process improvements by airlines and airports all over the world.
From the total misplaced luggage, around 47% was due to short timeframes between connecting flights. Failure to load the bags comes in second with 16%, followed by ticketing error (15%). The rest include bad weather, weight restrictions, customs, arrival mishandling, tagging errors and loading errors.
Out of all the lost luggage claims, only 7% end up totally lost and never to be seen again. In total, the chances of you losing your luggage completely are around 1 in 2500.
What Do Airports Do with Lost Luggage
If your luggage is deemed as unclaimed luggage, it’s sold at an auction. Believe it or not, airlines actually do a lot to ensure that your luggage is not lost. Mainly, because they’re losing money on lost luggage due to the reimbursements being higher than the auction prices.
However, they don’t sell it right away. Usually, your suitcase sits at the terminal for about five days. During these days, your bag is checked for any clues of its owner. If no owner is found, it’s shipped to a warehouse where it stays for about 60 days. After that, it’s sold to an auction house.
If you lose your luggage, you can receive up to 3500$ in reimbursements from the responsible airline. Usually, the luggage at auctions is sold for nothing close to this amount, which results in huge losses for airline companies.
What’s more, not all of the airline companies sell your unclaimed luggage to auction houses. Some of them donate everything to charities, and some sell all of it in bulk to their partners: Companies that later resell each item separately.
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How Do You Prevent Your Luggage from Being Lost in the Future?
I know this may sound a bit naive, but if you would have done some precautions, maybe your luggage wouldn’t be lost. There are some common precautions that dramatically decrease the likelihood of your suitcase being lost.
Studies have shown that most commonly luggage is lost due to connecting layovers with short timeframes between them. It makes sense because in a rush the airline staff could not finish loading all of the cases before take-off. How do you avoid this? When booking layovers, make sure that the gap between your flights is at least 90 minutes.
Another huge reason for delayed luggage is late check-ins. It’s advised to check-in your bags at least 90 minutes before departure.
Okay, so you’ve decreased the likelihood of your luggage being lost. But you should also take some steps to increase the chances of it being found. (In case it gets lost)
- Use a luggage tag with your name, surname, e-mail, and phone number.
- Secure loose straps and other elements, as this increases the chances of it falling off the conveyor belts.
- Purchase a bright and unique colored case that stands out and is descriptive.
- Keep your valuables in your carry-on. It decreases the chances of your luggage being stolen.
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Hi, I am going through a terrible time regarding my delayed/lost luggage. I suspect it is on account of the last sub point written on your blog because of the contradicting answers being given. Tomorrow will be the 5th day. Airline told me to wait till tomorrow.
I will want you and your friend’s help in spreading my message on this Airline by spreading this story on social media everywhere. Have never been so annoyed and irritated.
I assure my whole story is genuine and honest. It is Kuwait Airlines and the mess is in Kuwait Airport. There are 2 articles on theft by handlers in 2018 that I read after this incident. Now I am on a mission to make their life a living hell.
I’m sorry to hear that, Ashwin.
It happens everywhere, but a quick Google search revealed that stolen and lost luggage is especially common in Kuwait Airlines. That’s just something that you have to deal with when traveling outside of the USA, Europe, or other developed countries.
If you’ve already filed the claim, at this point, there is really nothing else you can do but wait. After 21 days your luggage should be considered lost, and only then you should ask them for any reimbursements. In my own opinion, the best thing that you could do is contact intermediaries, who deal with the claims and possible lawsuits themselves and ask them for advice. (For instance, https://www.populetic.com/en/claim-kuwait-airways/luggage-compensation-kuwait-airways.php) They’ll likely know the local regulations better and can explain what’s the best course of action here.
And unfortunately, our site doesn’t report news or anything like that. Instead, we post only guides, how-to’s, and other informational articles that people who are interested in traveling would find useful. So, unfortunately, we can’t help you out with spreading the message.
Good luck with your lost luggage!
I was supposed to be celebrating my 60th birthday and going on a holiday of a lifetime to Las Vegas in April this year via Thomas cook with connecting flight from Edinburgh via Manchester where our first flight was delayed so our cases were not put on our connecting flight ? we were 4 days without our suitcases with nothing but the clothes we were wearing. Thomas cook were absolutely no help whatsoever nor have they offered any compensation only an apology ?? our 8 day holiday was ruined for the 1st 4 days due to stress and no appropriate clothing other than the small amount we purchased at the hotel. We even had to get taxis to and from the airport at our own cost to pick up our lost luggage – an absolute disgrace! You get compensated for a 3 hour delay but nothing could ever compensate for our list 4 days …….
I hate my life right ……
From all of the websites, I found out that most of the people lose their stuff inside the airport, but what they didn’t know that you could lose your luggage on your way home….Yes, I said on your way home….
So here how it happend….
After my brother have picked me up from the airport, on our way to my house, he told me to tell my parents that he have to go do somthing, so he will probably be back after an hour, when he parked he told me to take out my bag, but I told him I will pick it up after I say hi to my parents, since my mother was waiting on me in front of the house, but he insisted on getting it out of his truck, and I was like “yeah whatever” So I went to my mother and I hugged her and stuff and I entered the house, I didnt know that my bag was in the middle of the street….. MY DONKEY BROTHER LEFT MY LUGGAGE IN THE MIDDLE OF THE STREET AND DROVE AWAY WITHOUT TAKING MY STUFF IN THE HOUSE….
I’m sorry brother, but how in the whole universe you can be that stupid????????????….I know that he is my brother and all, but COME ONNN you just left it in the middle of the street?? JUST LIKE THAT??????
I have so much stuff in My luggage, Watches, parfumes, make up for my mother, and a lot of good clothes, expensive shoes and finally, I had a playstation console…
I have just arrived, I was so happy, and then less than an hour, the whole world turned upside down….
And now everytime I see my brother, I just remeber the incident, I love my brother, but same time, I hate him for his stupidity….
What I have learned, (DONT LET ANYONE TOUCH YOUR STUFF) PERIOD
I’m sorry to hear that. Never heard anyone losing their luggage like that.
But I’m sure he learned his lesson. He probably didn’t mean it and it was just a mistake.
And I completely agree with you – It’s probably a smarter choice to not trust anyone with stuff that you care about.
My luggage hasnt arrived from Sri Lankan airlines. I left dublin and the bag never did. And now they don’t know where my bag is. I had a layover in London Heathrow and the bag disappeared. How does that happen in a high security facility?
And they have been rude about helping me. I have had to ring all the airports looking for it. Everyday and I am disappointed with Sri Lankan airlines. No help and they don’t care.
I don’t know what to do.
Could anyone help.
Day 7 of a 3 wk holiday. ?
Sorry for the late reply,
Hope you’ve got everything sorted by now.
Your luggage will be considered lost only after 21 days, so you really can’t do anything now. You’ve probably already filed the lost luggage claim at the airport, but if not, make sure to file it immediately.
If you’d rather not deal with the airline yourself, you can use a broker to do it for you. For a small fee, they’ll maximize the reimbursements, do all the paperwork, and tell you exactly what you need to do. A good one is Airhelp: https://www.airhelp.com/en-int/lost-or-delayed-luggage/
American Airlines lost my luggage over 1 month ago by putting the my name tag on someone elses luggage. Big mistake American Airlines. Everytime they called me it was another story they told me. I’ve never been more disgusted, frustrated, upset, annoyed and angry with an airline.
I’m sorry to hear that, Lois.
Hope everything’s resolved now!
I had a flight yesterday from Athens to Tirana and i checked my bad really early and as it was going through the tag got ripped but stayed there i went immediately to the front desk and ask them to check and they said that everything was fine. I asked again even when i was about to board the plain. I land and i receive an email from the airline that my baggage was delayed. Now i don’t know what to do
Well, if it’s delayed, you can ask the airline what’s their policy on refunding necessary items that you might have in the delayed baggage. Most airlines will refund you up to a certain sum for toiletries, fresh clothes, medicine, e.t.c. if you keep the receipts.
For instance, American Airlines reimburses all necessary items within a 45 day period, as said on this page under “Reimbursements”: https://www.aa.com/i18n/travel-info/baggage/delayed-or-damaged-baggage.jsp
Also, make sure to file a lost baggage claim with the airline ASAP, because a phone call or an email is not enough. Legally, it’s called a ” Property Irregularity Report.” If they’re saying that your luggage is only delayed, you’ll probably receive it soon. But if it eventually gets lost, you’ll need the lost luggage claim to get reimbursed after 21 days.
Good luck!
So I decided to go visit my boyfriend in thunderbay Ontario and I’m from Pickering Ajax Ontario. Had a great weekend I checked my bags into oversized. On my flight back I’m waiting to pick up my stuff and my bag never arrived, apparently they put it on the wrong plane due to MISHANDLING ? this happened last night and I’m praying they find it soon. I have medication that I’m supposed to take and don’t have it. 🙁 i hope they find it quick
Sorry to hear that.
I’ve had that happen once as well, but it happened because my return flight was delayed. Got it back after around three days, everything intact. They even delivered it to my house.
As for the medication – If it’s expensive, you could ask them to reimburse for new medication. According to the article below, the airline is responsible for any additional costs you have because of the delayed bag. https://www.transportation.gov/lost-delayed-or-damaged-baggage (Check under “Delayed baggage”)
I just lost my luggage at Frankfurt airport yesterday and I have been looking for it for 2 days now. Thai Airways or Fraport could not confirm with me that they have received my luggage. I couldn’t see it at the baggage reclaim belt and I suspect someone might have steal it.
Is there any suggestions so I can hear anything from them faster ?
I have already made a police report and now I also waiting for the police to give me update.
Hi, Jannie.
I’m sorry to hear that.
I hope you already filed the lost luggage claim. Essentially, that’s all you can really do. Just file the claim, wait for 7-30 days until your luggage is officially considered lost (it depends on the country/airline), and get reimbursed if it isn’t found in that timeframe. Even if somebody stole it at the carousel, it’s still considered lost, not stolen, because you didn’t receive it in the first place, so the airline is responsible for reimbursing you.
You really can’t do anything to speed up the process. At this point, you just have to wait until you hear anything from the Police or the airline.
Hi Oscar,
I found this page amazing… really helpful
so, I left London Heathrow to Belo Horizonte Brazil via Lisbon with TAP AIR PORTUGAL on 27 october 19 my connection in lisbon to Belo horizonte was only 1 hour.
when we landed at Belo Horizonte CNF airpot my suitcase never came, I did filed up the claims for my lost luggage, so I’ve been called then every day plus checking on line the progress with it, so im really stressful coz im came to Belo horizonte to visit my family, all the gifts and my suff is the lost luggage so right now its 6 days and still no sign of my luggage , TAP contact me saying that they go to search for what i have in side the luggage coz the couldn’t find it. Oscar do you think they will find my luggage? im really sad coz TAP unfortunately has destroyed my holidays here in Brazil, so im going back to london next week, could u please help on my rights in the uk, should i hire a solicitor in london in case my luggage hasn’t found until next week!
thanks sooo much oscar,
Hi Luiz,
I’m sorry to hear that. If you’ve already filed the lost luggage claim, all you can do now is wait. If your luggage still isn’t found after 21 days, you’re entitled to a reimbursement.
You can find more information about lost luggage in the UK in this article: https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/get-airline-compensation-for-lost-or-delayed-luggage/
Hi Oscar,
Thanks a lot for ur reply. I got phone call yesterday from “tap” air portugal staff saying they found my luggage and going to be delivered today 09/11 the funny thing is my holiday has finish and Im back to london on monday 11/11, TAP really has destroyed my holiday.
im thinking to claim some compensation from them, coz i have had spent all my holidays without my clothes and personal things.
from 27/10 to 09/11 (13 days ) of stress and not enjoying my holiday at all.
Once again Oscar thanks a lot,
have a wonderful weekend
Glad to hear that they found your luggage!
You’re entitled for a compensation for all the items that you purchased because your luggage was delayed, such as toiletries, spare clothing, medication, e.t.c. TAP probaby won’t willingly tell you this, but those are your rights. Of course, you’ll need receipts for all the items you purchased.
But yeah, I totally agree that this sucks. Essentially, airlines can delay your luggage for 21 days, and get away with it, even if that kind of ruins your vacation. That’s why in future, try packing all the valuables, gifts, and other necessary items in your carry-on or personal item. 😉
Thanks, you too!
Hi Oscar, my family travelled on a one hour flight on EasyJet airlines from London Luton airport to Zurich Switzerland airport. We had taken only one check-in bag with us. When we arrived on January 1st, we found out that the bag did not arrive at the Zurich airport. It has been 7 days now, and the bag has still not been found; they have transferred the task of finding the bag to EasyJet’s central baggage team. I do not understand how a bag could have been lost in a short one hour flight with no connections or prior transfers. Do you think that the bag will be found? Thanks.
Hi Oscar,
thanks for creating this page! Its wonderful!
So i was coming home to London on the 7th of Jan 2020 and one of my bags got delayed. I was coming from Larnaca, connecting through Vienna, on business class. This bag was around 31. kgs ( which was within my allowance) Now i have ALL my clothes in it, fresh virgin olive oil, 5 kgs of lemons (my grandma’s idea) and about 3k worth of jewelry (not my brightest idea I KNOW), my wallet that has all my cards and drivier’s licence and what not . Its only been a day and a half but im worried i wont get my stuff back – most of the jewelry is of sentimental value and nearly half my clothes are brand new 🙁
I made the delayed claim at LHR and they promised they would get the bag – just said that it should be with in the next couple of days – do you know if they are any good at keeping their promise? Im super worried 🙁
Sorry for the late reply, Anita. I was traveling myself!
Most likely you’ve already received your luggage, and I really hope that you have. Woah. 3k worth of jewelry in checked luggage? Next time, definitely pack all of your valuables in your hand luggage. I hope that you received everything as is, and nothing was stolen.
You did the right thing filing the claim straight away. In those situations, unfortunately, you’re mostly left at the mercy of the airline employees. In this case, if your suitcase would get lost completely, you’d have to show some proof of the stuff that you had in there, such as receipts for all the jewelry.
And as for your question, if an airline employee says that your bag is located and should be sent to you in the following days, usually they aren’t lying. You should be worried only if the airline has no idea where your bag is.