Delsey Paris, as the name suggests, comes from the land of baguettes and wine – France.
They’re best known for making good-looking and reliable travel gear. In fact, they’re the third most popular luggage brand globally, just behind Samsonite.
In this Delsey Paris luggage review, we’ll get to know how durable their suitcases are, how satisfied their customers are, take a look at their features and warranty terms, and compare them with similar brands. All to find out if they’re a solid choice or not.
On Clever Journey’s Best Luggage Brands, Delsey gained 83 out of 100 points and gained the 6th place on our leaderboard.
In the medium price range, there are five comparable competitors – Chester (91 points,) Travelpro (90 points,) Samsonite (85 points,) and Ricardo Beverly Hills (82 points,) and Traveler’s Choice (82 points.)
Here, you can see a general overview of what these 83 points consist of. We’ll go into more detail on each section and why they’ve gotten that particular rating down below.
- Durability. Delsey makes reliable suitcases, perfect for frequent travel as well as leisure. Even frequent travelers can expect their bag to last at least three to five years. In durability, they’re somewhat comparable to Samsonite but not as good as Travelpro.
- Satisfied customers. Delsey has a loyal customer base, who have stayed with them for decades. We know a lot of brands that have gotten worse over the years, but it seems like that’s not the case with Delsey Paris.
- Good-looking French design. If you do decide to go with Delsey, you won’t have a hard time finding your bag on the luggage carousel. That’s because Delsey has a pretty unique French design, kind of aimed for the luxury class, but not really.
- No ‘worry-free’ warranty options. With the default warranty, Delsey only covers manufacturing defects. Some manufacturers have started offering ‘worry-free’ warranties for their premium models, which basically cover all damage, even from airlines. Unfortunately, Delsey isn’t offering this option.
- On affordable models, the packing features could be better. In the most basic models, the main compartment is fitted with only a few pockets and compression straps, which is the most basic setup. Some other brands, like Ricardo or Samsonite, offer better packing options.
Delsey Paris is a very popular brand among travelers, and we understand why. They’re well-made, fashionable, and reasonably priced.
In the $100 – $150 price range, you can either choose Travelpro, Samsonite, or Delsey and, to be honest, you really can’t go wrong with any. They’re all durable, have decent warranty terms, and pretty good features.
But out of all, Delsey is the best-looking one, while offering similar durability and features.
We recommend Delsey for those who need a good-looking bag for leisure or frequent use because even when used frequently, the durability is good enough to last at least five to ten years.
Top-Rated Delsey Paris Suitcases
|Best overall: Chatelet hardside||Editors rating: 4.5|
|Best affordable: Helium Aero carry-on||Editors rating: 4.3|
|Best luggage set: Helium Aero 3-piece||Editors rating: 4.3|
Key Facts About Delsey Paris
Delsey Paris was established in 1946 when Emile Delahaye and the Seynhaeve brothers combined their force (DELahaye plus SEYnhaeve equals DEL-SEY.)
At first, they were making leather cases for cameras, and quickly became the market leaders in this industry. Only in 1970 did they establish a luggage department where they applied their experience in molded plastics to hardside suitcases. Their first line “Delsey AIRSTYLE” in the 1970s took off right from the get-go.
In 2015, Delsey Paris had a global market share of 2%, which is the third place between all luggage manufacturers (See more in the graph below.)
In this section, we give a slight overview of how well (or bad) their customers think of their products. And overall, we can say that the customer reviews were pretty good.
Still, we did find a few rotten apples. For instance, you’d be better off skipping the Delsey Helium Shadow, as it’s received pretty bad reviews from people who’ve owned it. On the Helium Shadow, Delsey hasn’t done a proper job with the zippers, which has resulted in their customers spending too much time at the repair centers.
But those are the just a few examples on an overall solid review profile across their products.
Some models, like the Delsey Chatelet collection, and the Delsey Cruise Lite Fabric collection have received superb reviews. And these aren’t just a few good ones, because 70-80% of their models are rated with at least four stars out of five.
That’s why we’ve rated their customer satisfaction score at 25 out of 30 points.
In this section, we researched how well Delsey’s suitcases are made. And based on our research, we can pretty safely say that they’re built to last.
Using Especially Durable Materials for Hardside Suitcases
For hardside suitcases, the best choice of material is polycarbonate, which is more durable than ABS or polypropylene. Most of their hard shell bags are made from polycarbonate, with one exception – the Delsey Lagos collection, which is made from ABS.
And for the fabric bags, it’s usually better to choose nylon over polyester, as it’s more abrasion-resistant and will last longer. Unfortunately, Delsey is using polyester for most of their fabric suitcases, which is cheaper and less durable.
So our advice would be to go with Delsey’s hardside bags, instead of the fabric ones.
Most Agree That Delsey is Durable
While researching how satisfied their customers are, we noticed a common pattern. A lot of people have stayed loyal to Delsey for decades only because they know that they make properly-built suitcases. Most said that the quality has been consistent over the years and that Delsey’s hardside suitcases will last around five to ten years.
If you want to see exactly how durable they are, take a look at this video, where Brian Fischer tested the Helium Aero by throwing a 15 Lbs dumbbell directly on the wheels and dragging the bag across a concrete floor numerous times (the testing begins at 06:55.)
As you can see, the bag held up pretty nicely and performed similarly to the Travelpro Maxlite 5, which we believe to be the most durable mid-tier (~$100) suitcase.
Let’s just say that we’re not particularly excited about what packing features Delsey offers on their affordable models.
Inside, you’ll usually find only a few pockets and compression straps. This is the most basic setup that you’ll find in almost any affordable suitcase.
Only the premium models are fitted with packing options that we’re more excited about.
Smart Organizers and Padded Laptop Pockets
On the Delsey Helium Aero International carry-on, you’ll find a dedicated laptop pocket, which is especially handy for the newer generation. If you’re always carrying your laptop, five chargers, a power bank, e-reader, and other electric devices, this padded front pocket will make your life easier, especially if you’re flying frequently.
The dedicated compartment is protected with a padded material and fitted with several smaller zippered pockets. It’s not only good for your electronics, but also for storing your documents at hands-reach.
Securitech Anti-Theft Zippers
Did you know that most thieves can get inside your suitcase, by pushing a regular pen through the zipper? It’s enough, to bust the suitcase open and grab all the valuables.
Well, apparently, Delsey has fixed this issue with their patented Securitech zippers. According to Delsey, they’re 2.5x times harder to penetrate by thieves. Combined with a TSA-approved lock, this system will prevent theft from those bag handlers who are looking for quick wins. Of course, they’ll be able to get through with enough dedication, but it will be much harder.
According to Delsey, these zippers are also many times stronger than regular ones. Broken zippers and missing zipper pullers are the most common defects for suitcases (right next to broken-off wheels,) which is why durable zippers are so important.
You can see how the system works in this video.
TSA-Approved Locks and Expandable Zippers
Most of Delsey’s hardside bags come with TSA-approved combination locks and expandable zippers. Nowadays, these two features should be expected with any suitcase, as they’ve become the industry standard.
Durable Spinner Wheels
You’ll find spinner wheels on almost all of Delsey’s bags. Although there isn’t anything particularly innovative about their wheels (for instance, as opposed to the Samsonite’s Spherical design) people have been saying that they’re pretty durable and roll smoothly.
Though, we’d suggest choosing double spinner wheels instead of regular ones. They’ll roll more naturally and last longer.
Delsey Paris is better known for its good looks, instead of features or durability. Their looks are heavily influenced by the French culture, which clearly reflects on their bags.
Many agree that the Chatelet collection, available in champagne and brown, wins in design by far, due to its overall posh looks and beige leather accents.
Other bags, like the Helium Aero, are also pretty good-looking and will definitely turn some heads. At least, you won’t have a hard time finding them on the luggage carousel between all the down-to-earth, black suitcases.
Delsey offers a 2, 5, 10-year, or lifetime warranty. They cover only manufacturing defects and won’t cover any airline damages, defects that result from normal wear, and accidents.
This is basically the standard warranty that’s offered by most luggage manufacturers. Unfortunately, they don’t provide any options that cover all damages, even for their premium models, as opposed to the worry-free warranties offered by Travelpro or Briggs & Riley.
Delsey’s Warranty Terms
If you notice a defect in the first 30 days, you’ll be able to send the bag to the warranty center for free. During this period, all shipping costs will be covered, even if the warranty does not cover the damages.
If, however, you do that after the 30 days, you’ll have to cover the shipping costs to the repair center – they’ll only cover the return costs. The good thing is that Delsey has official dealers available in 110 countries, so you shouldn’t have a hard time shipping it there.
If the suitcase isn’t covered by the warranty, they’ll offer you to repair it at a cost, or ship it back to you for free.
Overall, the warranty is pretty okay, at least for the luggage industry standards. Most affordable brands manage to weasel their way out of any situation, but that’s not how Delsey does it. If it’s their fault, they’ll fix the issue or replace the bag for free.
When compared to other luggage brands, Delsey is priced somewhere around the middle, similar to Travelpro and Samsonite. You’ll find their cheaper bags starting at $70 and going up to $300. However, the most popular choices are priced at $100-$150, which is not too much for a decent, well-made suitcase.
Yes, you’ll still find some premium models which are priced pretty high, like the Chatelet collection. But they’re not necessarily overpriced, just made from better materials and offer more features.
Individual Delsey Suitcase Reviews
|27 x 17.5 x 11.5 inches|
|10.8 lbs (4.89 kg)|
|Editors rating: 4.5 / 5|
The Delsey Chatelet 24-inch is hands-down the best looking suitcase that Delsey offers. Although it’s quite expensive, it’s durable, comes with a 10-year warranty, and offers better features than all other Delsey’s bags.
The outer hardside shell is made from polycarbonate, which is considered the most durable plastic for hardside luggage. It’s available in champagne and brown finishes. However, the champagne finish could get dirty pretty fast, so we’d suggest going with the brown option.
The Chatelet is fitted with four Japanese Hinomoto spinner wheels, that can be locked down with a button that’s located on the back of the suitcase. This is actually a unique feature that we’ve never seen in other cases, but Delsey’s. You’ll also be able to secure the main compartment with a built-in TSA-approved lock, which is pretty nice.
The inner compartment is fitted with several zippered pockets for smaller items, tie-down compression straps, two pouches for laundry and toiletries, and a dedicated hanger. A solid packing setup that’s way better than on most other Delsey’s bags.
Overall, the Chatelet is well-built, versatile, and equipped with useful features. It’s not for everyone though, because you’ll have to pay pretty much for this French-inspired, posh-looking bag.
|21.25 x 14 x 11.25 inches|
|8 lbs (3.62 kg)|
|Editors rating: 4.3 / 5|
The Delsey Helium Aero is the most popular model from Delsey. It’s made for the average traveler, and directly competing with Travelpro’s Maxlite 5, or Samsonite’s Winfield 2. The Helium Aero stands out with its good looks, and the dedicated laptop pocket, where you’ll be able to store up to a 15.6-inch laptop, and some other electronics.
The outer shell is made from polycarbonate and coated with a glossy finish, that’s available in various colors. Note, that many customers have said that the glossy finish can get scratched pretty easily.
This bag basically comes with everything that you would expect – TSA-approved combination locks, an expandable zipper that gives an additional two inches in width and double spinner wheels. And what’s more, the Helium Aero is priced fairly reasonably. We’ve seen the price go as low as $70 in some local stores when on sale.
That said, the inner compartment is pretty basic. When you open the bag up, it’s split into two equal parts. Inside, you’ll find several zippered pockets, and compression straps for keeping your items tied-down. Not the most advanced setup, but for the affordable price, it’s good enough.
The Helium Aero will be good for leisure, as well as frequent travel. It’s a solid carry-on that fits even the international size restrictions.
|21, 25, 29-inch pieces|
|29.2 lbs (13.24 kg)|
|Editors rating: 4.3 / 5|
If you’d rather get a full set, we recommend going with the Helium Aero 3-piece. Although there are other luggage sets offered by Delsey, they’re either too expensive or not as versatile as the Helium Aero 3-piece.
This set comes with three suitcases that are all stackable inside each other, which is excellent for those who are living in tight spaces. Note, on Amazon you have to be careful which set you’re buying because the smallest piece differs based on the color. For instance, in the black option, the smallest piece comes without the laptop compartment, but in the Cobalt Blue, the smallest piece has the laptop compartment included.
Depending on the color, the set comes in 19, 25, and 29 inches (with laptop compartment,) or 21, 25, and 29 inches (without laptop compartment.)
All three pieces are expandable, come with TSA-approved combination locks and double spinner wheels. The Helium Aero 3-piece will be perfect for those, who are looking for an affordable hardside luggage set, that’s decently built and easy to use. Definitely one of the best luggage sets on the market.